Contact Us

RICK OWENS / Customer Support

Contact RICK OWENS

Need help with an order, shipping update, return, exchange, product question, or account issue? The RICK OWENS support team is here to help with clear, direct assistance.

Email

How to reach us

For customer support, email RICK OWENS at [email protected].

We usually respond within 24–48 hours during customer service hours.

Customer service hours are Monday–Friday, 9:00 AM–6:00 PM.

Message details

What to include

To help us review your request faster, please include the details that apply to your message.

  • Your full name and the email address used at checkout
  • Your order number, if your message is about an order
  • A clear description of the issue or question
  • Product name, size, color, or style details when relevant
  • Photos, if they help explain a product or order concern

Support topics

What we can help with

  • Order support: Questions about order details, order status, or order changes.
  • Shipping support: Help with shipping updates and delivery-related questions.
  • Return and exchange support: Guidance for return or exchange requests.
  • Product questions: Help with product details, sizing, style information, and availability questions.
  • Account help: Assistance with account access or customer profile questions.

Contact form

Use the form

Use the contact form on this page if you prefer to send your message directly through the website.

Please include the same details you would include in an email so the RICK OWENS support team can understand your request and reply as efficiently as possible.

Privacy

Your information

Information shared with RICK OWENS customer support is used to review and respond to your request. Please avoid sending unnecessary sensitive information in your message.

Thank you for contacting RICK OWENS. Send us your question with the right order or product details, and our support team will get back to you within 24–48 hours.