You may request a return within 30 days of receiving your order. Returns must be started through customer service before any item is shipped back.

Returns sent without contacting RICK OWENS customer service first may not be accepted.

To be eligible for a return, items should be in a clean, unused, unworn, unwashed, and unaltered condition.

• Items should be returned with original tags, labels, packaging, and included accessories when applicable.
• Items must not show signs of wear, damage, washing, alteration, stains, odors, or misuse.
• Items must match the product and order information provided in the return request.
• RICK OWENS may refuse returns that do not meet the return requirements.

Some items may not be eligible for return if they do not meet the condition requirements or are marked as non-returnable.

• Items that are worn, washed, altered, damaged, or used after delivery.
• Items missing original tags, labels, packaging, or included accessories when required.
• Items marked as final sale or non-returnable on the product page or at checkout, unless the item arrives damaged or incorrect.
• Returns sent without prior customer service approval and return instructions.

To start a return, contact RICK OWENS customer service at [email protected].

Please do not send any item back before receiving return instructions and return details from our customer service team.

• Your order number
• The email address used at checkout
• The item you want to return
• The reason for the return
• Photos if the item arrived damaged, incorrect, or not as expected

RICK OWENS offers 30 Days Free Returns for eligible return requests that follow our customer service instructions.

Return shipping instructions will be provided after your request is reviewed. Returns sent without following the instructions from customer service may not be accepted.

After your returned item is received and inspected, RICK OWENS will review the return condition and process the refund if the return is approved.

Refund processing takes 3–15 days after the returned item is received and inspected.

Refunds are generally issued to the original payment method used for the order. Your bank or payment provider may need additional time to post the refund to your account.

If you would like to request an exchange, contact RICK OWENS customer service at [email protected] before sending your item back.

Exchanges depend on item eligibility and product availability. If an exchange is not available, customer service may provide return instructions for a refund instead.

If your order arrives damaged, incorrect, or with a product issue, please contact RICK OWENS customer service before starting a return.

• Include your order number and checkout email address.
• Describe the issue clearly.
• Attach photos of the item, packaging, label, or issue when helpful.
• Wait for customer service instructions before sending the item back.

Items marked as final sale or non-returnable may not be eligible for return unless they arrive damaged or incorrect.

If you are unsure whether your item is eligible, contact RICK OWENS customer service at [email protected] before sending anything back.

For return instructions, exchange questions, damaged item concerns, or refund updates, contact RICK OWENS customer service at [email protected].

Please include your order number and return reason so our team can review your request and provide the correct next steps.