Orders are processed within 1–3 days after the order is placed.

Processing time includes order review, payment confirmation, and preparation before shipment. Processing may take longer if order details are incomplete or if customer support needs additional information.

Estimated delivery time is 2–5 days after the order has been shipped.

Delivery times are estimates and may be affected by destination, address accuracy, customs review, local delivery conditions, weather, holidays, or circumstances outside normal handling.

RICK OWENS provides Free Worldwide Shipping. Customers may place orders for delivery to supported international destinations where checkout is available.

If a destination cannot be served at checkout, the order may not be completed for that address.

Shipping is free worldwide. No additional standard shipping charge is required for eligible orders under our Free Worldwide Shipping service.

Tracking information is usually updated within 1–3 days after shipment.

If your tracking link does not show movement immediately, please allow time for the tracking system to update after the package has been shipped.

Customers are responsible for entering complete and accurate shipping information at checkout.

• Review your name, street address, apartment or unit number, city, state or region, postal code, and country before placing your order.
• If you notice an address error, contact RICK OWENS customer support as soon as possible.
• Address changes may not be possible after an order has been processed or shipped.
• Delivery delays may occur when shipping details are incorrect, incomplete, or unavailable.

Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service.

If such fees occur, they will be covered by RICK OWENS. Customers are not responsible for paying customs duties, import taxes, brokerage fees, or other government charges related to our Free Worldwide Shipping service.

If your package appears delayed, lost, damaged, or delivered incorrectly, please contact RICK OWENS customer support for assistance.

• Include your order number and the email address used at checkout.
• Include your tracking number if available.
• Describe the issue clearly, including the date you noticed the problem.
• Attach photos if the package or item arrived damaged.

Customer support will review the information provided and help guide the next steps.

For shipping questions, tracking updates, address concerns, or package issues, contact RICK OWENS customer support at [email protected].

Please include your order number and a clear description of your shipping question so we can review your request efficiently.